Find where your next customersare getting lost.

Three things, in 30 minutes. I search for your business the way your customers do, live on screen, so you can see where you appear and who shows up instead.

Then I score your enquiry path on a one-page Enquiry Snapshot (mobile speed, Google Maps, your Business Profile, tracking and how easy it is to request a quote), and we work out what one new customer is actually worth to you.

Actually free. No cost, no obligation, and the Enquiry Snapshot is yours to keep.

What's paid is the next step: the Hands-On Diagnostic, where I work out why each problem is happening and give you a ranked plan to fix it. If you go ahead with the fixes within 30 days, the $695 comes straight off.

The only limit is capacity. I run these personally, so there are a handful available each month. If this month is full I'll say so rather than rushing yours.

Me — Frank Stratford. I'm the founder and I do the work. No account managers, no handover to someone junior after you've signed, no ticketing system.

Where a project genuinely needs a specialist, I bring one in and manage them. You still deal with me.

No. I work with businesses right across Australia and sessions run by phone or video call.

If you're in Sydney or the surrounding regions and a face-to-face meeting would help, that can be arranged. Some conversations are just better in person.

The Lost-Enquiry Check is free. The Hands-On Diagnostic is $695, and it's credited in full toward the Fix Pack if you go ahead within 30 days.

Fix work is quoted in writing from what the Diagnostic finds, before anything starts, with no hidden charges. Anyone quoting you a price before understanding the problem is guessing.

No. Recent work spans property maintenance, food and consumer products, fragrance and beauty, transport, and garden services.

That includes websites, product branding, packaging visuals, social media campaigns and short-form video — not just one type of build.

Usually the same business day, and always within one business day. I answer enquiries myself.

I won't claim to be available around the clock — I'm one person and that wouldn't be honest. But you'll find me a lot easier to reach than an agency support queue, and if something genuinely urgent comes up outside hours, I'll deal with it.

No lock-in contracts. Project work is quoted and agreed up front. Ongoing arrangements run month to month.

You own your website, your domain, your accounts and your data throughout — including if you decide to leave. That should be standard everywhere and unfortunately isn't.

Then I'll tell you that. Part of what makes the session worth your time is an honest answer about whether you need help at all.

If the site is working and the real problem is somewhere else — pricing, follow-up, the offer itself — that's worth knowing before you spend money fixing the wrong thing.