1. About these terms
These terms apply to services supplied by Elevate Engine Digital Solutions, operated by Frank Stratford (ABN 71 859 459 559). A proposal, quote, statement of work or other written agreement may add to or vary these terms for a particular engagement. If there is an inconsistency, the specific written agreement takes priority.
2. Scope and approval
The scope, deliverables, fees, timing and major assumptions will be agreed in writing before paid work begins. Work outside the agreed scope will not be charged or started without discussing the change with you.
Timelines depend on timely access, information, content and approvals from the client. If those are delayed, the delivery date may also need to move.
3. Fees and payment
Fees, deposits, instalments and payment dates are set out in the relevant proposal or invoice. Unless specifically stated otherwise, quoted fees do not include advertising spend, subscriptions, stock media, domain registration, premium hosting or other third-party charges.
Third-party costs will be disclosed before commitment wherever reasonably practical. Advertising budgets are normally paid by the client directly to Google, Meta or the relevant platform from an account the client owns. Elevate Engine does not secretly mark up advertising spend.
4. Client responsibilities
The client agrees to provide accurate information, necessary access and approvals within a reasonable time. The client is responsible for confirming that supplied business claims, prices, licences, images, testimonials and other content are accurate and lawful to use.
Passwords should be shared through an agreed secure method, not through a public website form.
5. Ownership
The client retains ownership of their domain, accounts, business data and pre-existing material. Unless the written agreement says otherwise, ownership of final custom deliverables transfers to the client once all related invoices are paid.
Elevate Engine retains ownership of pre-existing methods, know-how, templates and reusable systems that were not created exclusively for the client. Any third-party software, fonts, imagery or platform components remain subject to their own licence terms.
6. Portfolio use
Completed public-facing work may be identified in the Elevate Engine portfolio unless the client requests confidentiality or the written agreement says otherwise. Private information, unpublished plans and account access details will not be published.
7. Third-party platforms
Websites and campaigns may depend on services supplied by companies such as domain registrars, hosting providers, Google, Meta, email providers or software vendors. Their availability, pricing, policies and technical behaviour are outside Elevate Engine's direct control.
Elevate Engine will take reasonable care when configuring or recommending these services, but cannot promise that a third-party platform will remain unchanged or continuously available.
8. Results and performance
Marketing and search performance depends on competition, budget, market conditions, the client's offer, sales process and third-party platforms. Elevate Engine does not guarantee a particular search ranking, lead volume, revenue figure or advertising result.
Any estimate, forecast or example is an informed guide rather than a guaranteed outcome. Where tracking is included, results will be discussed in plain language so decisions can be based on evidence.
9. Revisions and change requests
Included revisions, review stages and approval points will be described in the written scope. A significant change in direction, new deliverable or repeated work after approval may require a revised fee or timeline, which will be agreed before the extra work proceeds.
10. Ongoing services and ending an engagement
Project work ends when the agreed deliverables are completed and handed over. Ongoing arrangements operate month to month unless a different period is agreed in writing. Either party may end an ongoing arrangement by giving the notice stated in the service agreement, or reasonable notice if no period is stated.
On completion or termination, the client remains responsible for fees already due and approved work already performed. Elevate Engine will reasonably assist with an orderly handover of client-owned accounts and deliverables.
11. Confidentiality
Each party will take reasonable care with confidential business information received through an engagement and will use it only for the work, normal administration or as required by law.
12. Consumer rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
13. Liability
To the extent permitted by law, each party is responsible for loss caused by its own breach, negligence or unlawful conduct. Elevate Engine is not responsible for indirect loss caused by unauthorised client changes, inaccurate supplied information, third-party outages or use of work outside the agreed purpose.
14. Governing law
These terms are governed by the laws of New South Wales, Australia. The parties will first try to resolve any concern directly and in good faith.
15. Questions
Questions about these terms can be sent to contact@ee-digitalsolutions.com.au or raised by calling 0434 134 410.