Sydney based · Helping established businesses Australia-wide
You deal directly with Frank: 0434 134 410
SYDNEY BASED · AUSTRALIA-WIDE · FOUNDER-LED
A customer finds you on Google, checks your website, looks at your reviews and socials — and still never calls. Or they enquire, and nobody gets back to them in time.
I find exactly where your customer journey is breaking, and fix the problems costing you enquiries.
HOW A CUSTOMER GETS LOST
Find where a small business is losing potential customers online — in search, on its website and socials, or after they enquire — and fix it.
Established Australian service, trade, transport and construction businesses that get attention but not enough enquiries.
Founder Frank Stratford, personally, from the first call to the fixes and beyond.
A free 30-minute Lost-Enquiry Check, then the $695 Hands-On Diagnostic if there's a real problem.
YOUR CUSTOMER DOESN'T SEE "DIGITAL MARKETING"
Every potential customer passes four checkpoints before they become paid work. Most businesses only ever measure the first one. Choose a step to see where people get lost there and what I check.
STEP 1 — WHERE THEY GET LOST
Competitors appear first on Google, Maps, social or AI answers like ChatGPT and Google's AI Overviews. You never make the shortlist.
WHAT I CHECK
STEP 2 — WHERE THEY GET LOST
A dated website, thin reviews or socials that don't match the quality of your work create just enough doubt to send them back to the search results.
WHAT I CHECK
STEP 3 — WHERE THEY GET LOST
The next step isn't obvious, the mobile experience frustrates, the form asks too much, or nothing gives them a reason to act now.
WHAT I CHECK
STEP 4 — WHERE THEY GET LOST
Messages sit unanswered, quotes aren't chased and past customers quietly drift away. The hardest part was already done.
WHAT I CHECK
WHY THIS IS DIFFERENT
Most agencies sell you a package before they understand the problem. Pouring more traffic into a leaking journey just means paying for more people to leave. I find the leak first, then use whichever tool actually fixes it.
If something doesn't need fixing, I'll tell you — and you won't pay for it.
DON'T GUESS WHICH ONE IT IS
$695one-off · a full customer enquiry review, done personally by Frank
I go through your whole customer journey — website, Google Business Profile, search and AI visibility, and the path from first search to enquiry. You find out what's actually costing you customers, what to fix first, and what isn't worth spending money on.
Then it's your call: fix it yourself, hand the plan to your current provider, or have me do it.
Your $695 comes off the fixes. Go ahead with the Fix Pack within 30 days and the full fee is credited.
WHAT YOU GET
I search for your business the way your customers do, live, score your enquiry path and work out what one new customer is worth to you.
The full review and a ranked fix plan, walked through with you.
I carry out the fixes on up to five or seven pages. Your Diagnostic fee is credited within 30 days.
Your numbers re-measured against the baseline: what changed, what didn't, what's next.
REAL BUSINESSES. REAL WORK.
Two live builds you can inspect right now — one my own business, one a client's.
A service business I still run and quote for myself. Changes to website structure, local search, proof and enquiry tracking are tested here against real customers before I recommend them to anyone else.
From almost no digital presence to a complete foundation: a clear commercial-freight position, website, service-area pages, business email and a direct quote journey.
See more work: websites, brands, product and social campaigns
Frank Stratford, Founder
WHO YOU'LL DEAL WITH
I'm Frank Stratford. When an enquiry goes cold, I'm not thinking about conversion rates in the abstract. I'm thinking about the job that didn't get booked.
I've spent more than 30 years in business, sales, marketing and service operations, built and sold four businesses, and I still run a service business today. So I'm less interested in selling you "SEO" or another dashboard than answering one useful question: where are you losing customers, and what can we realistically do about it?
The Human Accountability Promise: you will always know who is responsible for your work, what we're doing, why we're doing it, and what happens next.
The questions business owners ask before the first call.
Usually because the customer journey breaks somewhere between finding you and contacting you. Common causes are a website that doesn't build trust on a phone, thin or old reviews, an unclear next step, forms that ask too much, or enquiries that aren't answered quickly enough. The Lost-Enquiry Check is designed to show which of these is happening in your business.
A free 30-minute call with Frank. He searches for your business the way your customers do, live on screen, shows you who appears instead, scores your enquiry path on a one-page red/amber/green Enquiry Snapshot you keep, and works out with you what one new customer is worth to your business.
$695, one-off. You get a ranked fix list with effort and impact for each item, a walkthrough call, and your baseline numbers recorded. The fee is credited in full if you go ahead with the Fix Pack within 30 days. See pricing for every step.
No. The plan is yours to keep. You can fix things yourself, hand the plan to your current website or marketing provider, or have Frank carry out the fixes through the Fix Pack.
No. Nobody can honestly guarantee rankings or AI citations. What you get is technically sound pages, clear business information, useful answers and real proof — the things search engines and AI assistants rely on — with results measured against your own baseline.
No. Elevate Engine is based in Sydney and meets face-to-face around Sydney where it helps, but works with established businesses Australia-wide by phone and video.
Let's find out why. Book a free 30-minute Lost-Enquiry Check, and I'll tell you honestly whether there's a problem worth fixing.
